How stable is your software? If your software is crashing frequently there may be stability issues that need addressing.
How responsive is your callout service? Do you find yourself chasing them?
When you get new staff and/or systems, are the team kept up to speed with how to interact as users?
How many security breeches do you experience with your current system?
How easy has your provider made it for you to manage your system e.g. adding new cardholders, monitoring over the internet etc.? Your system should be easy to operate and not constantly require intervention from your provider - how easy do they make it for you?
Some providers have the same staff who get to know your site and can provide exactly what you need, whereas some providers have new staff on all the time so there is poor consistency of service to you and your system.
Some security systems simply need upgrading and others need replacing. Old technology is sometimes maintained at a higher expense that what new systems would cost to maintain. How active is your provider in troubleshooting this for you and giving you advice?
Understand your security needs, goals, and budget...more »
Because we have extensive practical knowledge we can resolve any system integration problems to deliver innovative installations...more »
With the increased emphases on protecting valuable assets, periodic checking and testing is required to ensure the systems are working at their full potential...more »
We provide and understand that a quality fault repair service is paramount to reliable operation for day to day running. ...more »
This test is carried out for the requirements of building warrant of fitness certificate of compliance (Form 12A). ...more »